Shipping and Returns

About

We are proud to offer fast, discreet, shipping of your precious metals directly to your home. Thanks to our shipment monitoring process and our experienced fulfillment team, your shipment is in good hands.

Shipment Packaging

When mailing valuable precious metals, discretion and protection are key. Your products are securely wrapped in protective packaging, then placed in the shipping parcel along with packing material to prevent the products from shifting during shipping.

Please note: our return address and packaging do not give any indication of the valuable contents of the package, so you can rest assured that your packages will arrive safe and sound.

Returns

Items can be returned within three (3) business days of delivery in accordance with our Market Loss Policy. Don't hesitate to get in touch with customer service via email at info@theluxuryexchangems.com to obtain a return authorization number. Our Market Loss Policy can be viewed on our Terms and Conditions page.

Shipping Methods

The majority of orders ship out within one (1) business day of cleared payment. From there, the delivery time will vary depending on your selected shipping method. Our standard shipping method is generally USPS Ground Advantage or Flat Rate Prioirty. Order fulfillment times, on average, range from one to five business day after completed payment depending upon the payment method you use. Credit Cards and Wire Transfers clear the day of the order. Paper checks clear with in 5-7 days from the day we receive them. Electronic checks clear within 5-7 days of the order date.

More About Shipping Insurance

Please note that our insurance policies only extend to packages in transit – once the carrier obtains a signature or completes the delivery confirmation, our coverage ceases. It is a common misconception is that the carrier covers the shipment, this is not the case with precious metals.