Customer Service.
The Luxury Exchange is a family-owned and operated business that places a strong emphasis on personalized customer service. The pressure points for customers in this market include confusion and frustration, simply because there is not much knowledge about the value and accuracy of pricing. The Luxury Exchange will take the time to educate customers and answer questions to make sure the customer feels comfortable with the company, its offer, and the entire process. The Luxury Exchange will never pressure customers into selling items.
Transparent And Competitive Pricing.
Fair offers are very difficult to decipher online. The Luxury Exchange treats its customers honestly, and regularly beats the offers of big, nationally televised companies, online coin dealers, traditional brick-and-mortar coin shops, “We Buy Gold” stores and pawn shops. The Luxury Exchange is the only coin and bullion dealer in the Jackson Metro area that provides its customers with live pricing information, so the customer can compare rates with other coin and bullion dealers to see for themselves.
Same Day Price Lock Guarantee.
The Luxury Exchange is the only coin dealer in Mississippi, and one of the few in the nation, that offers a same-day price lock guarantee. This means The Luxury Exchange agrees to lock in customer buying or selling rates until the end of the business day, which not only provides certainty regarding the price of the transaction but also helps to eliminate the risk of rising or falling precious metals prices. This feature also applies to individuals who are interested in selling their coins online.
Relationship-Focused Business.
The Luxury Exchange seeks to establish long-term relationships with its customers. Already, a substantial amount of The Luxury Exchange’s business comes from repeat customers and referrals. The reputation of the company is important, and The Luxury Exchange is aware that customer satisfaction should be of utmost importance. The Luxury Exchange also pays generous commissions/referral rates for business generated by customers.
Flexible Hours.
The Luxury Exchange offers some of the most flexible hours in the industry, regularly meeting with customers during standard business hours, in the evenings, and on the weekends. Accommodating customers' busy schedules is important, so a trained employee will be available to meet customers at nearly any time, except on Sundays and major holidays. Meeting with customers by appointment provides undivided attention, time to evaluate a customer collection thoroughly, and time to answer any questions.
Confidential – Secure – Private
None of the information gathered on a customer’s sale will be shared anywhere with anyone without expressed permission.